Payment & Shipping Policy

 

Payment & Shipping Policy for The GrowPro Shop

Effective Date: January 1st, 2025

1. Payment Policy

1.1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfers (subject to verification)
  • Third-party payment processors such as Stripe

1.2. Payment Security

  • All transactions are processed securely using industry-standard encryption technology.
  • Your payment details are never stored on our servers.
  • For bank transfers, payment must be completed within 3 business days of placing your order.

1.3. Failed Transactions

1.4. Currency

  • All prices on our website are listed in [currency].
  • Currency conversion fees may apply depending on your payment provider.

1.5. Taxes and Duties

  • Applicable taxes will be calculated and displayed at checkout.
  • For international orders, the customer is responsible for any customs duties or import taxes.

2. Shipping Policy

2.1. Shipping Destinations

We ship globally to most countries. If your location is not listed during checkout, please contact us for assistance.

2.2. Shipping Methods and Costs

  • Shipping costs vary based on the destination, shipping method, and product weight.
  • Available shipping options will be displayed at checkout, including standard and expedited services.

2.3. Estimated Delivery Times

  • Domestic Orders: [1-5 business days].
  • International Orders: [3-10 business days].

Delivery times are estimates and may vary due to customs or carrier delays.

2.4. Shipping Providers

We partner with reliable shipping providers, including DHL, to ensure safe and timely delivery.

2.5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Use the provided tracking number to monitor your shipment status.

2.6. Shipping Restrictions

  • We do not ship to PO boxes or military addresses.
  • Some products may have shipping restrictions due to local regulations.

3. Delivery Issues

3.1. Lost or Damaged Items

  • If your order is lost or arrives damaged, contact us within 14 days of delivery at support@thegrowproshop.com.
  • For damaged items, please include photos of the product and packaging.

3.2. Incorrect Address

  • Ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

3.3. Undeliverable Packages

  • If a package is returned to us as undeliverable, we will notify you and arrange for re-shipment at your expense.

4. Digital Products

Digital products are delivered electronically and are not subject to shipping fees. Access links or downloads will be available immediately after purchase.

5. Contact Information

For any questions or concerns about this policy, please contact us:

The GrowPro Shop
contact us